FAQ

FAQ for General

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What programs does Bright from the Start offer?

What if I have problems using this website?

Where is the Bright from the Start office located?

How do I file a complaint?

Child Care Services:
Bright from the Start: The Georgia Department of Early Care and Learning will investigate any report concerning a licensing violation at a child care center, group day care or a family child care home. To file a complaint, call 404.657.5562 or 404.656.5957.

Georgia's Pre-K Program:
To report a concern about a program or school offering Georgia's Pre-K program, please contact the Pre-K Division by calling 404.656.5957 or 1.888.442.7735 (toll-free) and asking to speak with the Pre-K Consultant of the Day.

The Child and Adult Food Program (CACFP):
Parents of children enrolled in centers or at sites participating in the Child and Adult Care Food Program (CACFP) can file a complaint regarding the meal service to the Nutrition Services Division of Bright from the Start. Parents of children enrolled in centers or at sites participating in the Child and Adult Care Food Program (CACFP) can file a complaint regarding the meal service to the Nutrition Services Division of Bright from the Start. You may contact Nutrition complaint line at 678-717-5364 or email Nutritioncomplaints@decal.ga.gov. When contacting the Nutrition Services Division, please provide the name, address and county of the center and/or site participating in the CACFP and a detailed description of the complaint.

The Summer Food Service Program (SFSP):
Parents of children enrolled in centers or at sites participating in the Summer Food Service Program (SFSP) can file a complaint regarding the meal service to the Nutrition Services Division of Bright from the Start. You may contact Nutrition complaint line at 678-717-5364 or email Nutritioncomplaints@decal.ga.gov. When contacting the Nutrition Services Division, please provide the name, address and county of the center and/or site participating in the SFSP and a detailed description of the complaint.

Head Start:
To file a complaint regarding a local Head Start center or agency, please contact the Head Start Director at the grantee agency listed on the link provided here. Click on the county in which the center is located, then click on the link provided to get the telephone number of that office. Should you have further questions or concerns, please contact the Head Start Director.